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This course will prepare students with theory and skills to de-escalate crisis in health & social service settings and to collaborate with other members of a team including first responders. Key concepts will include include therapeutic communication techniques for working with people who are experiencing crisis, and models of prioritization and crisis management

Learning Outcomes

  • Demonstrate an understanding of what constitutes crisis
  • Discuss crisis assessment & intervention at an overview level
  • Differentiate types of crises and discuss appropriate responses
  • Understand the importance of multicultural awareness in crises
  • Demonstrate an understanding of issues related to suicide and suicidality
  • Describe and discuss violence risk & understand appropriate responses